Policies Updated April 2023

Privacy

Information shared between you and your therapist is strictly confidential. Sierra Spicer Therapy Services understands that you value your privacy and we seek to maintain strict standards of confidentiality with respect to client information. Client information is not released to anyone without your written permission, except as required by law in Ontario. Under the law, we are required to break confidentiality under four specific circumstances:

In circumstances involving imminent risk of physical harm to oneself or another, your therapist would inform an appropriate health care professional or the police of a client’s intention to end his/her life or harm someone else.
In cases of suspected child abuse or neglect, your therapist must immediately report their concerns to the Children’s Aid Society, or other applicable child and family welfare services.
In cases where your therapist discovers that a regulated health care professional (doctor, nurse, psychologist, etc) has abused a client. This must be reported to the practitioner’s own regulatory body.
If a client’s file is subpoenaed by a court of law, the therapist would release the file.
In cases where a person in a long-term care facility or retirement home is at risk of abuse, neglect, or being defrauded,
As required by police in the case of a missing person.

Fees

While psychotherapy services are not covered by O.H.I.P, most extended health insurance plans cover services provided by registered psychologists, registered social workers and registered psychotherapists. Our fees are set at the current rate. There is no HST billed on services of psychologists and social workers in Ontario, however HST is charged on all services provided by registered psychotherapists.

At Sierra Spicer Therapy Services, there are reduced fee session spots to make services accessible. There are very limited reduced session fee spots available.

Please check with your insurance provider to determine your annual coverage for psychotherapy/counselling services.

Appointment Cancellation Policy

When an appointment is booked with a clinician, that time is set aside for that specific individual. As such, we require notification 24 business hours in advance to cancel the appointment. This policy helps facilitate a booking for another client in need. We reserve the right to charge the full session fee for appointments that are missed or cancelled with less than 24 business hours notice. Extenuating circumstances are handled by clinicians on a case-by-case basis; clients are encouraged to contact their clinician should they have any questions or concerns.

Method of Payment

Fees can be paid by Visa, Mastercard, Debit, or e-transfer. Clients pay at the beginning of each session or up to 24 hours prior consistent with our 24 hour cancellation policy. A valid method of payment must be uploaded to the clients file (through the jane app clinic management software).

Fees for clinically related telephone calls, letters and reports completed outside of treatment sessions are billed in 15 minute intervals at the clinician’s hourly rate.

Referrals

Individuals may contact Sierra Spicer Therapy Services directly to arrange an appointment for treatment. No professional referral is required, although referrals from various professionals, such as family physicians, psychiatrists, mental health clinicians, lawyers, insurance companies, rehabilitation, etc are welcome at the prospective client's request.

To book an appointment or to inquire about services, you can contact us via telephone at 807-343-4646 or by booking an intake session here.

General inquiries can be sent to sierraspicertherapyservices@outlook.com

Any challenges to this therapy practice's policies that are inconsistent with CRPO practice standards for Registered Psychotherapists will side with the college's established policies.